Last updated: 16 August 2026

Terms of Use

These Terms of Use govern your access to and use of the website operated by Metapass Pty Ltd (ABN 19 671 041 937) trading as "Metapass" ("we", "us", or "our") at metapass.io. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our website.

These terms govern use of this website only. Access to and use of the Metapass Platform and Metapass Commerce is governed by the Platform Terms of Use and by the subscription agreement executed between Metapass and the relevant client.

1. Use of This Website

This website is provided for general informational purposes only. You may use our website for lawful purposes and in accordance with these terms. You agree not to:

• Use our website in any way that breaches any applicable law or regulation
• Attempt to gain unauthorised access to any part of our website, server, or connected systems
• Introduce viruses, malware, or other harmful material to our website
• Use automated tools to scrape, crawl, or extract content from our website without our written permission
• Interfere with or disrupt the operation of our website

We reserve the right to restrict or terminate your access to our website at any time, without notice, if we believe you have breached these terms.

2. Intellectual Property

All content on this website (including text, graphics, logos, images, design elements, and software) is the property of Metapass Pty Ltd or its licensors and is protected by Australian and international intellectual property laws.

You may view and download content from our website for personal, non-commercial use only. You must not reproduce, distribute, modify, or republish any content without our prior written consent.

The Metapass name, logo, and all related trademarks are the property of Metapass Pty Ltd. Nothing on this website grants you any licence or right to use any of our trademarks.

3. Information Only

The content on this website is provided for general information only and does not constitute professional, financial, legal, or investment advice. While we endeavour to keep the information accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information.

Pricing, features, service levels, and product information shown on this website may change and do not form part of any contract unless and until confirmed in a written agreement. Where there is any inconsistency between this website and an executed agreement between you and Metapass, that agreement prevails.

You should not rely on any information on this website as a substitute for professional advice. Any reliance you place on the information is at your own risk.

4. Not a Financial Service

Metapass provides payment orchestration, gateway connectivity, and managed commerce software. Unless expressly agreed in writing, Metapass is not an acquirer, card scheme, bank, stored value facility, issuer, credit provider, remittance provider, financial adviser, payment service provider of record, or holder of client funds.

Merchants remain responsible for maintaining their own merchant facility, acquiring relationship, and payment service provider accounts, and for complying with all applicable card scheme rules, gateway terms, and acquirer terms.

5. Inquiries and Submissions

If you contact us by email or through any other channel, you acknowledge that any information, ideas, or materials you submit to us are provided on a non-confidential basis, unless we have entered into a separate written confidentiality agreement with you.

We are under no obligation to review, respond to, or act upon any inquiry or submission. We will not be liable for any use or disclosure of submitted materials, except as required by our Privacy Policy.

6. Third-Party Links

Our website may contain links to external websites that are not operated or controlled by us, including those of payment providers, technology partners, and related entities within the Metapass group. We are not responsible for the content, accuracy, or practices of any third-party website. A link to an external website does not imply endorsement by Metapass.

We encourage you to review the terms and privacy policies of any third-party website you visit.

7. Disclaimer

To the maximum extent permitted by law, our website and its content are provided on an "as is" and "as available" basis. We disclaim all warranties, whether express or implied, to the maximum extent permitted by law.

We do not warrant that:

• Our website will be available at all times or without interruption
• The information on our website is complete, accurate, or current
• Our website is free from errors, viruses, or other harmful components

8. Limitation of Liability

To the maximum extent permitted by law, Metapass Pty Ltd and its directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or special loss or damage arising out of or in connection with your use of, or inability to use, our website.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable Australian law, including the Australian Consumer Law.

9. Indemnity

You agree to indemnify and hold harmless Metapass Pty Ltd and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these terms or your use of our website.

10. Governing Law

These terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising out of or in connection with these terms or your use of our website.

11. Changes to These Terms

We may update these Terms of Use from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated terms.

12. How to Contact Us

If you have any questions about these Terms of Use, please contact us: